Two different things live under one roof here: your home, and this website. They are held to very different standards. The Trust page shows the mechanism; this page is the policy.
Flipping the switch severs the cloud on the spot: its keys stop working and the relay forgets your address. Then, if you delete the account, we actively anonymise our records down to what accounting law forces us to keep: a serial number was sold, on a date, for a price. Not to whom, not where it lives.
Sovereign inquiries are held on paper, never entered into the CRM, and never touched by the marketing stack. After handover, the survey and commissioning notes go home with you - the signed one-page inventory is the only copy, and it’s yours. If you call us back, we arrive as strangers. That’s the design.
Write to privacy@lumabyrelay.com - a person answers, in writing, within a week.
The household operating system. Shipping late 2026.